~ Orders are handmade in my studio and take up to 4 weeks to complete ~

Shipping & Returns

Shipping

From the Studio of You Had Me at Woof to your Doorstep

 

Domestic Shipping

Shipping service prices will be calculated at checkout.

Orders are handmade in the USA. Current order turnaround time is posted at that the top of the homepage.

International Shipping

International shipments will ship via the US Postal Service or via UPS depending on weight and size. Duties and taxes are not included in the shipping price.

Returns

Domestic Returns

I guarantee that you will love our products and packaging.  If you are not happy with your purchase, you can return your order for a full refund. Returns must be in new and unused condition and be in the original packaging with all tags attached. If for any reason you are not happy with your purchase, please contact me at (678) 631-7185 between the hours of 9:00 am - 5:00 pm ET (Mon-Fri) for assistance. Shipping costs are non-refundable.

Once delivered, purchases must be returned within 30 days.

*I cannot accept returns for gift cards, balloons, custom orders or perishable items such as dog treats.

**All Sales are Final for Sale Items

Refunds

You should expect to receive your full refund within 5-12 days of giving your package to the carrier. This time period includes the transit time for me to receive your return from the carrier (3 to 6 business days), the time it takes me to process your return once we receive it (24 hours), and the time it takes your bank to process the refund (2-3 business days).*

*Please note, depending on your Credit Card Company or method of payment, it may take an additional 2-5 business days to show up in your account.

Exchanges

Please contact me at 678-631-7185 between the hours of 9:00 am - 5:00 pm ET (Mon-Fri) for assistance.

*Please note:  I will not be held responsible for returned items lost in transit.

I highly recommend that you send your package with tracking.

International Returns

Call (678) 631-7185 between the hours of 9:00 am - 5:00 pm ET (Mon-Fri) for assistance. Shipping costs are non-refundable.

All packages being returned to You Had Me at Woof from outside of the USA must be marked on the OUTSIDE of the box as "Return of Merchandise" to avoid additional taxes, customs/duties and brokerage fees.

Each dog collar is handmade. This means that not every one will be exactly the same. Pattern placement may vary on my collars, leashes and fabric items. If an item has a legitimate defect, I will replace it for you as long as I have more available. All dog collars, leashes and bandanas are blessed before shipment.