Our custom dog collars, leashes, tags and accessories are handmade for you once you place your order, which can take between 5-7 business days. This time frame may be extended to 10 business days during peak holiday season, so we recommend ordering ahead of time when ordering gifts. This time frame does not include shipment time.
Shipping will ad 2-5 days to the turnaround time, depending on the shipping method you choose. Please consider using a faster shipping method if your order is time-sensitive.
Shipment tracking information will be emailed to you once your order ships from our atelier in Flowery Branch, Georgia.
Orders weighing less than 12oz. will be shipped FREE via the US Postal Service - First Class Mail. Orders weighting more than 12oz. will be shipped via the US Postal Service - Priority Mail. We also offer Priority Mail Express and Fed Ex shipment options, which may be selected at checkout.
International shipments will ship via the US Postal Service - First Class International Mail.
Please note that You Had Me at Woof is not responsible for customs and duties fees from other countries. Please check with your local post office about any of these fees that may be incurred.
We take great pride in the quality of our products. We inspect each order before it is shipped. Upon receipt, please inspect your purchase and notify us within 30 business days if you would like a return. If you are dissatisfied for any reason, we will issue a full refund for the merchandise value. We cannot accept returns for custom orders. For assistance with returns or exchanges, please call us at (678) 971-8239 between the hours of 9:00 am - 9:00 pm ET (Mon-Fri), and 9:00 am - 6:00 pm ET (Sat, Sun).
Our dog collars are made with either grosgrain trim or woven trim sewn atop heavyweight nylon webbing. Grosgrain trim is a polyester trim characterized by its ribbed appearance. Images are thermally transferred onto the trim, allowing for the tiniest of details to be captured in the design. Because it is so strong, grosgrain was traditionally used throughout history in the hems of clothing. It is also used in millinery.
Woven trim is also made from polyester. Woven on a loom, the design for this trim is incorporated into the weave. Because the designs are essentially made from fiber, there is some limitation on the size of the images being woven into the trim.
Both grosgrain and woven trim are extremely durable and offer superior fade resistance.
We have retail partners in Georgia, but we are working on expanding our line into other states. If you are a retailer interesting in carrying our products, please email firstname.lastname@example.org, and we will be happy to assist you.
We are not required to collect sales taxes on orders being shipped to other states. If an order is placed for shipment to Georgia, sales tax will be collected.
We welcome custom and wholesale orders! Please email email@example.com with your request.
By visiting our site, you agree that you will not copy, print, download or otherwise reproduce any part of our products by any means. You agree that neither You Had Me at Woof nor its owners shall be liable for any direct, consequential or incidental damages arising out of any aspect of your order, including but not limited to products, printing or delivery. We do not warrant against late deliveries due to shipping delays, manufacturer backorders, or color variations. You agree to allow You Had Me at Woof to label the backside of greeting cards with our logo and website information.