Returns and exchanges are accepted within 30 days of purchase. To be eligible for a return, the item must be unused and in its original condition. We cannot accept returns for gift cards, custom orders or perishable items such as dog treats. For assistance with returns or exchanges, please call us at (678) 971-8239 between the hours of 9:00 am - 9:00 pm ET (Mon-Fri), and 9:00 am - 6:00 pm ET (Sat, Sun). Once your return is received, we will send you an email to notify you that we have received your return, and a credit will automatically be applied to your credit card or original method of payment. Shipping costs are non-refundable.